Keeping Customers Nationally Recognized Speaker Bill Drury

The Brownsville Chamber of Commerce and Holiday Inn Present "Keeping Customers" Nationally Recognized Speaker Bill Drury. According to the 2012 Member Survey "Customer Service" was one of the TOP 3 seminars requested and "Sales" were one of the biggest challenges indicated by those surveyed. Wednesday, January 23, 2013 Holiday Inn | 3777 N. Expressway 77/83 | Brownsville Morning & Afternoon Sessions available! Customer service is absolutely critical to a company's success. Effective leaders use customer service tools to ensure customer satisfaction and retention, and financial growth. In three short hours, you'll discover secrets and acquire skills to improve your level of service. Topics to be covered in the seminar are motivation, making first impressions, creating a vision for service, communicating respect to customers, personalizing service, handling irate customers, and overcoming stress and burnout. Learn how to turn tough situations into future sales opportunities. This is your special invitation to attend a workshop that will refresh, motivate, instruct and help every person in your company turn tough customers into your best customers! Early Bird Member Price - By 1/16/2013 $99 per person, $89 each 5 or more Regular Member Price - After 1/16/2013 $109 per person, $99 each 5 or more Future Member Price $199.00 You can participate by registering for individual seats or by participating as one of only four exclusive sponsors. Call Jimena at the Brownsville Chamber of Commerce 956.542.4341. A seminar organized by the Brownsville Chamber of Commerce